Important Note: This Privacy Policy outlines v77's commitment to protecting your personal data. By using the v77 platform, you acknowledge that you have read and understood this policy. If you have any questions, our support team is available 24/7.

01Personal Information We Collect

V77 collects various types of personal information from you across different situations as you interact with our platform. This collection is carried out transparently and solely for legitimate purposes related to our service operations.

The following are the main categories of information we collect:

Data Categories Data Examples Collection Methods
Identity Data Full name, date of birth, identification card number Account registration, KYC process
Contact Data Phone number, email address, full mailing address Registration form, profile updates
Financial Data Bank account details, transaction records Deposits, withdrawals, payments
Technical Data IP address, device type, browser, OS Auto-login during active sessions
Game Data Betting records, wins, playing habits Automatically generated during gameplay
Communication Data Customer support conversation history Live chat, support tickets

We may also collect information from trusted third-party sources such as identity verification agencies and licensed payment service providers, solely for verification and legal compliance purposes.

v77 does not collect sensitive data such as medical information, religious beliefs, or political views. All data collection is limited to what is required for the responsible operation of online gambling services.

02How We Use Your Personal Data

Every piece of data we collect is used for a clear and legitimate purpose. v77 does not use your data for any purpose unrelated to platform operations without first obtaining your consent.

  • Account Management: Creating, verifying, and maintaining your account; processing registration and login securely.
  • Transaction Processing: Processing deposits and withdrawals accurately; verifying identity for AML and KYC compliance.
  • Service Provision: Enabling you to access all v77 platform games and features smoothly and securely.
  • Customer Support: Providing effective and relevant assistance when you contact our support team.
  • Platform Communications: Sending important notices related to your account, transactions, security, and policy updates.
  • Service Improvement: Analysing anonymised usage data to improve user experience and platform features.
  • Fraud Prevention: Detecting and investigating suspicious activity, account abuse, or fraud attempts.
  • Legal Compliance: Fulfilling legal obligations under PDPA 2010 and applicable regulatory requirements.
  • Responsible Gaming: Monitoring playing habits to identify players who may need responsible gaming support.

Direct marketing will only be sent to you if you have provided explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

03Sharing Information with Third Parties

V77 takes the confidentiality of your personal data seriously. We do not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in certain limited situations, data sharing may be necessary:

  • Payment Service Providers: Financial information required to process your deposit and withdrawal transactions is shared with strictly licensed and audited payment providers.
  • KYC Service Providers: Identity verification documents are shared with recognised KYC agencies to ensure compliance with anti-money laundering legal requirements.
  • Game Providers: Required game data is shared with licensed game providers that supply casino and betting content on our platform.
  • Legal Authorities: Personal data may be disclosed to government authorities or law enforcement agencies where required by court order or applicable legislation.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, with appropriate notice provided to you.
Our Guarantee: All third parties we work with are required to comply with data protection standards equivalent to or higher than those of v77. We sign strict data processing agreements with every third-party partner.

04Data Security and Protection

V77 continuously invests in cutting-edge security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.

The technical and organisational security measures we implement include:

  • End-to-End Encryption: All data transmitted between your device and v77 servers is encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
  • Encrypted Data Storage: Personal and financial data stored on our servers is protected by AES-256 encryption, which cannot be broken without the correct key.
  • Two-Factor Authentication: 2FA is available for all accounts, adding an extra layer of protection beyond your password.
  • 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect and respond to any security threats.
  • Periodic Penetration Testing: v77 conducts regular security testing and audits by independent security experts to identify and patch any vulnerabilities.
  • Tiered Access Controls: Sensitive data is accessible only by trained personnel with the appropriate clearance level, with every access systematically logged.
Independent Audit: v77's security infrastructure is regularly assessed by recognised independent cybersecurity firms. Audit reports are available upon request to registered users who require them for compliance purposes.

05Cookies and Tracking Technologies

V77 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

  • Essential Cookies (Required): Required for core platform functions such as login verification, session security, and transaction processing. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
  • Functional Cookies: Saving your preferences such as language, display settings, and game preferences so you don't need to update these settings every time you log in.
  • Marketing Cookies (Optional): Used only with your consent to display relevant v77 promotions and offers based on your gaming interests.

You can manage cookies through your internet browser settings. However, disabling essential cookies may affect platform functionality and security. v77 does not use cross-site tracking technologies unrelated to our platform.

06Data Retention and Deletion

V77 retains your personal data for as long as necessary to fulfill the original purpose of collection, plus any additional period required by Malaysian law or applicable regulatory requirements.

Our data retention guidelines are as follows:

  • Active Account Data: Retained for as long as your account remains active on the v77 platform. This data is necessary for the continued operation of our services to you.
  • Financial Transaction Data: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for 5 years after account closure, fulfilling anti-money laundering legal compliance requirements.
  • Communication Logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
  • Analytics Data: Anonymised usage data may be retained for a longer period for trend analysis and platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered. If you request account deletion, we will process the request in accordance with applicable legal requirements.

07Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by v77. We respect and facilitate the exercise of all these rights:

  • Right of Access: You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 14 business days.
  • Right to Rectification: You may request the correction of any inaccurate or incomplete personal data at any time via your account settings or customer support.
  • Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations that may prevent the immediate removal of certain data.
  • Right to Restriction of Processing: In certain circumstances, you may request that the processing of your data be restricted while a dispute is being resolved.
  • Right to Data Portability: You may request a copy of your personal data in a machine-readable format for transfer to another service provider.
  • Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time without providing any justification.
  • Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To exercise any of the rights above, please contact our data protection team by email at [email protected] or via the live chat function on the platform. We will verify your identity before processing any request to ensure the security of your data.

08Children's Privacy

The v77 platform is strictly for individuals aged 21 and above. We do not knowingly collect, store, or process any personal data from minors. Our registration process includes rigorous age verification as part of our standard KYC procedures.

Age Limit: If we discover that personal data from a minor has been collected inadvertently, we will take immediate action to delete that data and close the associated account. Parents or guardians with concerns about this matter are welcome to contact us promptly.

09Changes to This Privacy Policy

V77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. The latest version will always be published on this page with an updated revision date.

For significant changes that materially affect your rights, we will provide advance notice through:

  • An email notice will be sent to the email address registered to your account at least 14 days before the changes take effect.
  • In-platform notifications when you log in to your v77 account after changes are published.
  • Announcements on the v77 website homepage for a reasonable period before and after changes take effect.

Continued use of the v77 platform after the effective date of any privacy policy changes will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by v77, we encourage you to reach out to our team. We are committed to providing accurate, professional, and timely responses.

You may contact our Data Protection Officer (DPO) through the following channels:

Support Email

[email protected]

Response within 24–48 hours

Live Chat 24/7

Available on the v77 platform

Instant response, Bahasa Melayu

To help us process your request faster, please include your account number, the type of request (access/correction/deletion), and a brief description of your issue. All privacy-related communications are confidential and handled by our dedicated team.